Frequently Asked Questions

Learn more about Clean Slate's food, services, and subscription options

Click the questions below to expand the each section. If you don't see an answer to a question you have, please contact us.

If you have questions about our subscription service, click here to view.

General FAQ

We serve cuisine-driven dishes with a healthful focus. Each week, our chefs develop a brand new menu with six unique dishes from cuisines all across the globe. We offer both plant-based an omnivorous options. Fresh, filling, and always flavorful.

At this time, the menu must be ordered as is. Each “meal set” comes with six dishes (one of each menu item on the current menu). No substitutions unless they’re due to food allergies/dietary restrictions, which we will do our best to accommodate.

Each meal set contains one of each item on the current menu and each menu item is portioned for one person. So, one meal set contains six dishes each portioned for one person.

Yes! While we can’t accommodate every diet, we sure try to. Please reach out to us if you have serious food allergies/restrictions (e.g. gluten/nut/dairy allergies), and be sure to signify any such allergies/restrictions in your order notes.

Place your order online here. Orders must be placed before 10AM SATURDAY each week. Credit card or PayPal only.

At this time we are delivery only. See below for our delivery area.

Unless you’re outside of our delivery area, delivery is free of charge. If you’re outside of our delivery area, we may be able delivery to you for an additional $5 fee.

We delivery to Lincoln, Omaha, Columbus, and Beatrice. We also serve surrounding areas/suburbs, but its best that you reach out to us prior to ordering if you live outside of these cities. If you’re outside of our delivery area, we may be able to deliver to you for an additional $5 fee.

Deliveries are made every Sunday. Times are as follows: Lincoln 10am-2pm, Beatrice 12-2pm, Omaha/suburbs 10am-3pm, and Columbus 11am-4pm.

Your food arrives in an insulated cooler bag with a large ice pack. With respect to COVID-19 precautions, our drivers wear masks, gloves, and strive to make delivery as safe, easy, and contact-free as possible. We’ll drop your order at the specified address and text with a delivery notification if no one is home.

While it’s not necessary that you’re home at the time of delivery, we recommend getting food refrigerated within 1-2 hours of delivery (especially during hotter summer months) in order to ensure food safety. If you're not home, our driver will text you a notification upon delivery.

Our standard procedure is to pick up your previous order’s bag and ice pack when dropping off your next order. If you don’t plan to order the following week, or are placing a one-time order, please contact us and we’ll have a driver pick up your bag/ice pack on Sunday during deliveries between 10am and 4pm. We reuse bags/ice packs in order to reduce our footprint, and we need your help in getting them back!

Yes we do! Our all-star professional chefs have years of catering experience from large-scale events/banquets (weddings, corporate parties, etc.) to casual office lunches and elegant private dinners. We’d love to help make your event unforgettable. (NOTE: Due to COVID-19, our catering operation is temporarily scaled back. Please email us to see if we’re able to accommodate your event.)

Yes! We’re available for custom menus and high-quality, intimate, and luxurious in-home dinners. Contact us for pricing.

Our kitchen and cafe are located in Omaha, NE at Millwork Commons.

Subscription Service FAQ

When making your purchase, be sure to select "weekly recurring orders." Once you place your order, you will be signed up for automatic orders each week.

Nope! That's the beauty of it -- once on our subscription service, your card will be charged each Friday morning, and you'll receive your delivery each Sunday. No need to reorder unless you'd like to add extra products to that week's delivery (which should be added as "one time" orders). If you do accidentally place an extra/double order, let us know and we can cancel/refund it for you.

Absolutely! Apologies, our system is a bit tricky -- we're working on ways to make this a more user friendly experience. To log in on our site, even through you now have a subscription with us, you'll need to register your account here if you haven't done so yet.

If your email is not recognized by our system, you most likely need to register your account first.

Once you input your info (be sure to use the same email as your subscription order!), you'll need to verify your account by following the instructions we've emailed you.

Once you log in, go to "manage subscription" under "account details" (if you're on mobile, this may be at the very bottom of the page). From there, go to "view details" under your subscription, then "manage upcoming orders." To skip an order date, click "skip order." If an order is skipped, the text will now read "resume order."

IMPORTANT: If you need to make any changes to your weekly order (quantity, change products, skip date), this must be done BEFORE FRIDAY each week.

Following the same process detailed in the question about skipping order dates explained above, you can do all of these things as show in the photo below.

Oh no! We'll be sad to see you go, and hope to deliver to you again at any time in the future. Under the "view details" section of your subscription as detailed above, the cancellation option is at the bottom of the list.

Please let us know if you happen to cancel so we can send a driver to collect any delivery bags/ice packs/compostables you may have.

You can resume deliveries at any time by shooting us an email or purchasing a new "weekly recurring order."